JP
Johan P
1 reviews | Active since Oct 2012
03 Jun 2019, 19:31
Don't waste your time getting a quote here.
Trying to do business with them is like having a tooth extracted. I contacted them via their website - no luck. I phoned them twice and never got phoned back. Now I received some nonsense emails. They obviously Do NOT want my business. Don't waste your time with them. A pathetic lot.
Helpful (0)
Replies (4)0
Replies (4)
Innovation Group's replyOfficial
04 Jun 2019, 09:05Hi,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply04 Jun 2019, 09:05
Official
Hi,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
04 Jun 2019, 10:05Hi,
Our customer service team tried to contact you but have not been able to reach you. Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number :CP-6-2***6
Kind regards,
Complaints Team
Our customer service team tried to contact you but have not been able to reach you. Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number :CP-6-2***6
Kind regards,
Complaints Team
Innovation Group's reply04 Jun 2019, 10:05
Official
Hi,
Our customer service team tried to contact you but have not been able to reach you. Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number :CP-6-2***6
Kind regards,
Complaints Team
Our customer service team tried to contact you but have not been able to reach you. Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number :CP-6-2***6
Kind regards,
Complaints Team
JP
Johan P's updateReviewer Update
10 Jun 2019, 06:10Agreed, their **** customer service has contacted me.
Not to sort out my complaint but to try and sell me a product. In the process they inadvertently admitted that their so-called “we record all conversations” are a **** as they could not trace my phone call to my cell number and I had to supply details.
The “customer service “ could also not trace the emails they’ve sent me and I had to sent it back to them. And I got promises they will get back to me.
Well, I’ve stopped holding my breath. Imagine trying to get a claim approved through them..
Just another **** lot that cannot bother to get off their a$$es to deal with the public when they’ve fu#ked up.
Stay away from them if you value your cash.
Not to sort out my complaint but to try and sell me a product. In the process they inadvertently admitted that their so-called “we record all conversations” are a **** as they could not trace my phone call to my cell number and I had to supply details.
The “customer service “ could also not trace the emails they’ve sent me and I had to sent it back to them. And I got promises they will get back to me.
Well, I’ve stopped holding my breath. Imagine trying to get a claim approved through them..
Just another **** lot that cannot bother to get off their a$$es to deal with the public when they’ve fu#ked up.
Stay away from them if you value your cash.
JP
Johan P's update10 Jun 2019, 06:10
Reviewer Update
Agreed, their **** customer service has contacted me.
Not to sort out my complaint but to try and sell me a product. In the process they inadvertently admitted that their so-called “we record all conversations” are a **** as they could not trace my phone call to my cell number and I had to supply details.
The “customer service “ could also not trace the emails they’ve sent me and I had to sent it back to them. And I got promises they will get back to me.
Well, I’ve stopped holding my breath. Imagine trying to get a claim approved through them..
Just another **** lot that cannot bother to get off their a$$es to deal with the public when they’ve fu#ked up.
Stay away from them if you value your cash.
Not to sort out my complaint but to try and sell me a product. In the process they inadvertently admitted that their so-called “we record all conversations” are a **** as they could not trace my phone call to my cell number and I had to supply details.
The “customer service “ could also not trace the emails they’ve sent me and I had to sent it back to them. And I got promises they will get back to me.
Well, I’ve stopped holding my breath. Imagine trying to get a claim approved through them..
Just another **** lot that cannot bother to get off their a$$es to deal with the public when they’ve fu#ked up.
Stay away from them if you value your cash.
Innovation Group's replyOfficial
11 Jun 2019, 11:10Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
Our customer service team tried to contact you but have not been able to reach you.
We confirm that a complaints consultant has provided feedback by email on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
Our customer service team tried to contact you but have not been able to reach you.
We confirm that a complaints consultant has provided feedback by email on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply11 Jun 2019, 11:10
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
Our customer service team tried to contact you but have not been able to reach you.
We confirm that a complaints consultant has provided feedback by email on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
Our customer service team tried to contact you but have not been able to reach you.
We confirm that a complaints consultant has provided feedback by email on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team