JP
Jaqui P

1 reviews | Active since Sept 2025

03 Nov 2025, 19:00

Don't trust Innovation Group - don't accept telephonic contracts

Don't think you are safe with a genuine Toyota warranty. They promise everything, have very friendly sales people, obviously saying what they can to get the deal, but when it comes to the crunch, absolute *******. I signed up after they told me I could service my car with any RMI dealer....today was told services must be carried out by Toyota only. Waste of time, unnecessary stress and clearly a waste of money as Toyota Umhlanga informed me that when the car hits 200k mileage they don't cover yet my policy is supposedly valid till this time next year. I signed up, paid, expecting decent and honourable service, yet another fight on my hands with ************ companies.

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Replies (1)
Innovation Group
Innovation Group's reply04 Nov 2025, 07:50
Official
Dear Jaqui Pieters,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team