LR
Lethabo R
1 reviews | Active since Jul 2020
26 Feb 2025, 13:11
Don't take their warrantee!!!
I have submitted a claim 882903 since early December 2024 for repairs of my vehicle. I follow-up on a regular and they keep saying that they have not received the documents, which I keep resending, they never confirm receipt. When I asked today why they don't follow-up either via email or call when they don't receive information, I was told they prioritize inbound calls and the onus is on the customer to follow-up. Till to date, I still don't know if my claim has been approved, they keep requesting different information, they are stuck in their processes and clearly don't care!
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
26 Feb 2025, 13:16Dear Lethabo Ramokoka,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply26 Feb 2025, 13:16
Official
Dear Lethabo Ramokoka,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team