DON'T TAKE THEIR SERVICE PLANS (through Toyota)

We took out a service plan with the Innovation Group when we bought our RAV4 from Toyota under the fact that it will be cheaper than paying for it at each service. We bought the vehicle at 97,000 and were told to service it each 15,000km intervals - we thus took it in for a service at 113,000km. We were however told that we missed the 105,000km service and that we will only get the 120,000km service. Fair, but I was under the impression that I have paid upfront for a service and that I will be reimbursed for what I have not received. The difference of what I paid and what I received was about R3,000. After endless phone calls, emails and eventually the motor industry ombudsman they have said there is R1,600 left in the account that they will pay me (have not paid yet). This is absolutely ridiculous paying more at the end of the day than taking out their horrible service plan. Unfortunately they are partnered with Toyota, but hopefully you read their Hello Peter before taking out a service plan with them.