DONT TAKE AN INNOVATION / UNITY VEHICLE WARRANTY POLICY. YOU WILL BE MISLEAD.

<p>So i was called and offered a Unity Waranty policy in March this year which i purchased and serviced each month. i only received my policy schedule on 9/5/2017. When i purchased the policy i was told i Have a towing, facility, car hire, and i am covered immediatley after my first debit. Now the problem only begins when you have a claim: Truer words have never been spoken. about 2 weeks ago i had a problem with my car, When it broke down i managed to get it home, i called in and asked if icould get a tow truck to take my car to the authorised repair shop. This is when i received the horrific answer that my towing is a reimbur*****t scheme, meaning they will tow my car but i will need to pay upfront. if the repair is claim related, they will reimburse me if not its on me. now i travel extensively, Always knowing that i am sorted for towing if i get stuck, only to find this. when i logged a complaint i received an email which states" Kindly be informed that the sales agents do not advise on the reimbur*****t at the point of sale" So what happens to full disclosure.</p> <p>so anyway i managed to get my car over to the Service provider, now they asking for the last 2 Services, invoices etc and instructed the service provider not to do any work.. i called in and explained that my car had been serviced, in September last year, i have the receipt for that and that it was also serviced in the 3rd month of this year, for which i mislaid the receipt, i also expalined that the person / garage who serviced my vehicle is no longer available or trading and i cannot obtain a copy of the receipt, but i have the previous one. They then say that as per my policy schedule it states that i must service my car within 30 days of taking the policy, now i only received my policy schedule on 60 days later upon my request, and i must refer to the policy. Really!!!! I phoned innovations to speak to a manager hoping he could help, he says that its a unity policy and i must call them, i called them and they say phone innovations. for two weeks my car is lying at the service provider, who was instructed not to work on my vehicle. i have no car and no communication from Innovation or Unity. They are just not prepared to help. i am desperate for someone to assist me but each time i call i must have 1 hour available, cos i am pushed from pillar to post. I am not being dishonest, i am being honest and telling you that i dont have the receipt, but it was done, but you refuse to believe me and give me the benefit of the doubt. I can very easily ask someone to write a false service record or be dishonest, i am sure it can be done. but i choose not to be dishonest and appeal to my insurer to help me in my time off need. but clearly you are not prepared to go the extra mile. PEOPLE PLEASE READ YOUR SCHEDULE, IF IT SAY UNITY OR INNOVATION. READ THE FINE PRINT. YOU WILL BE SUPRISED! i have been mislead at the point of sale, no full disclosure, received my schedule two months later, at my request. Innovations please help me. Show me your customer service. so i can change this rating. call me! I am Deperate for my car, please assist me. </p>