EG
Edgar G
1 reviews | Active since Aug 2015
14 Jan 2025, 08:20
Dont need more business
Received a notification on 23 December that my two warranty's were about to expire. I rep**** that I would like to extend them on the same day. The next day the email with me in copy was forwarded to ***p telling them to assist me. On 7 Jan I sent a reminder, I received automated reply from ***p and ***p. I would be attended to within 48 hours ..... A friend called for me as I am abroad, they called back on Monday and promised to contact me.... nothing Contact on email or WhatsApp please
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Replies (2)
Innovation Group's replyOfficial
14 Jan 2025, 08:25We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply14 Jan 2025, 08:25
Official
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
EG
Edgar G's updateReviewer Update
21 Jan 2025, 09:41Flurry of activity, received a badly formatted document.
I queried it, no reply.
Forget it, I will go elsewhere.
I queried it, no reply.
Forget it, I will go elsewhere.
EG
Edgar G's update21 Jan 2025, 09:41
Reviewer Update
Flurry of activity, received a badly formatted document.
I queried it, no reply.
Forget it, I will go elsewhere.
I queried it, no reply.
Forget it, I will go elsewhere.