EB
Elna B

1 reviews | Active since Feb 2023

26 Jun 2025, 09:30

DON'T EVER USE INNOVATION GROUP, IT'S JUST TROUBLE AND PROBLEMS, THEY DON'T LIKE PAYING

I've phoned several times yesterday, my car is currently at the garage and they don't want to release it. Innovations say I serviced my car a month and a half too late, but my service book from Renault says before 144 000km and it is only on 135 000km now. I did not know that I can take my car to an RMI DEALER as Renault fly by night in our town and my car was in the meantime in for an accident repair. Innovations forever has excuses not to pay, I'll NEVER use them again, I had two services and I must still pay for another year without another service!!! Pathetic. I e mailed the owner and the Ombudsman, still no reply and in the meantime the garage is waiting for feedback. I'm furious and gatvol of Innovation group

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Replies (1)
Innovation Group
Innovation Group's reply26 Jun 2025, 11:22
Official
Dear Elna Botha

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team