Dont Call Call centre

I have tried calling the Innovation Group Call Center to resolve an issue on my vehicles extended Warranty. That was an absolute joke i spent more that two hours on the phone and just got transferred from one person to the next and don't have answer to my issue. The vehicle has not been repaired yet and i am still paying for my extended warranty. Have tried to contact them via email and that also doesn't help they tell you they will get back to you and they don't. All i am asking as that they repair my Vehicle!!!