DO NOT USE INNOVATION GROUP THEY NOT HELPFUL AT ALL BAD COMPANY, THE WILL LEAVE YOU STRANDED YET YOU HAVE AN ACTIVE POLICY

INNOVATION IS SUCH A BAD COMPANY, stay away from this company they not helpful at all, I just bought a car last year April 2025, car stopped working 16 December 2025, took the car for a fix at one of their approved workshop and I was told the problem is the ECU, When we told innovation they then requested for a lot of Documents to approve the claim and we submitted everything now they refusing to pay because the lasted service wasn’t done🤷🏼♀️ the ECU has nothing to do with oil changes in the Car?. Then they ask me to get a letter from the dealer to confirm the last service was done, that dealership is no longer there anymore it’s now a new company/dealership and i am not getting any help from this new company, I went to police station to write an affidavit to say I am unable to get the letter from the old dealer but Innovation still can’t help me even with that? The Car has been at the workshop since December till today, I bought this car with an active warranty policy now Im sitting with an unexpected bill that I need to pay from my own pocket, this is really not far at all, now the workshop asked me to take back the car that is not working, I will need to tow it back till I’m able to pay God knows when is that and that time I have an active warranty policy, battling to go to work I don’t have the car this is not right, I am taking this to Ombudsman this is really not far.