DK
David K
1 reviews | Active since Dec 2016
10 Jul 2024, 10:16
DO NOT TAKE VAPS OFFERED BY INNOVATION GROUP
Got a scratch and dent as well as a tyre and rim cover through absa finance, had it since January 2021, put in a claim in April this year, provided all the information requested in the claims process and I never received any sort of feedback except when they call to try and extend my membership. getting in contact with them to claim was a very big headache and I would not recommend anyone to take up their services
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Innovation Group's replyOfficial
10 Jul 2024, 10:59Dear David Kekana, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Jul 2024, 10:59
Official
Dear David Kekana, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team