DO NOT TAKE OUT ANY POLICIES WITH INNOVATION GROUP!

I took out a policy with Innovation Group during 2015 iro my Nissan NP200 which was supposedly for 5 years and duly paid my fee in cash upfront. I phoned Innovation during January 2018 and after lengthy discussions confirming my policy was for 5 years and not 3 years. I was assured by "Riaz" that their system has been updated and the error removed to reflect that my policy was not 3 years but 5 years but he never had the odacity to even confirm same via email. I wrote to Innovation on 20 December 2018 just to check if their system has been updated as I need to take the vehicle for a service during January 2019 and they confirmed in writing that all was order my plan still covers my vehicle until 2020. I called the claims department this morning (27 December 2018) and spoke to Themba, who confirmed my policy has not been updated it only shows 3 years and it already expired. After lengthy explanations, Themba advised he would put me through to customer care which he did but because I was holding on forever I put the phone down. I then phoned customer care and spoke to Noma who requested I forward the email of 20 December 2018 to gateway again and she will put me on hold and check for the email and come back to me. Well, after a flippen long holding on the phone from Durban, I eventually put the phone down. One should actually sue these companies for wasted telephone calls!!! I then directed emails to gateway to the effect "Does it take so long to respond to a query? Your company services are terrible!" and received a response after confirming "Kindly note that Noma has escalated the below to our claims department and will contact you back as soon as feedback has been provided." What irritates me is that Innovation is quick to sell you a policy, take your money and then you as the consumer still need to waste your time, telephone calls and emails (which cost you money) to fix their *********** mistakes!