KB
Katlego B
1 reviews | Active since Dec 2014
19 Feb 2024, 15:35
DO NOT INSURE WITH INNOVATION GROUP!
It's been almost 3 weeks since i put a mechanical warranty claim and nothing seems to be happening, this week when I'm expecting for insurance to pay out even after sending an invoice and all necessary documentation, I get told that my dealer still needs to be added to their system and it will take another 24hrs for that to be done. What's worse is that I cant even get through their customer service line and none of my emails are answered. This is not worth the trouble and I'll be cancelling my insurance.
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Innovation Group's replyOfficial
19 Feb 2024, 16:00Dear Katlego Banoe We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply19 Feb 2024, 16:00
Official
Dear Katlego Banoe We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team