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Ashleigh N

1 reviews | Active since Apr 2013

29 Apr 2024, 10:41

Do not buy Pre-Owned warranties from Innovation Group they will not honor any claims. - Useless.

I was forced to purchase a pre-owned warranty from Innovation Group when I purchased a pre-owned vehicle from WeBuyCars. First bad experience is WeBuyCars **** on the Dekra Report and Roadworthy report for the car. When I took it back to the they said they were going to repair everything. After keeping my car for a month and a half they gave it back insisting that they had fixed everything. But they didn't. I then tried to get the repairs done my self and claim from the Pre-owned warranty that I was forced to purchase up-front and Innovation group rejected the claim because the car has been modified. I haven't even driven the car for 2 weeks and how am I supposed to know that a previous owner made modifications on a the pre-owned car. What is the whole purpose of a Pre-Owned warranty if they just get out of claims with this loop hole. Do not get this warranty from Innovation group. They will not honor any claims, they are useless cheats that have cheated me out of money.

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Replies (1)
Innovation Group
Innovation Group's reply29 Apr 2024, 11:20
Official
Dear Ashleigh,
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team