Do not but Motor drive policy from innovationGroup

I have tried to claim from my motor drive policy only to hear that they cannot pick up the number, after telling them numerous time that they are looking at my old cars policy. Three days later my car is still in for the repairs which could have been completed already, I phoned in again today to once again tell my story after a few minutes I managed to get through to the lady that they are looking at the wrong policy after giving them the policy number for 4 days now they finally figured out how to listen and to read. PLEASE GET MORE COMPETENT PEOPLE TO DO THE JOB!!!