DO NOT ADHERE TO OWN POLICIES

I took out an extended motor warranty sold by dial direct. I have all the documents- however, when submitting a claim, they said that there was an error on the policy which the call centre agent had made and they refused to pay as per the documentation. They do not escalalate the matter nor are their call centre agents helpfull.. they just waste peoples time. <br> It is not the customers fault if the call centre agent made an error on the policy- it is again CPA laws.<br> <br> The innovation group obviously does not care about their customers.