Dissatisfied with the service, poor service and lack of feedback

I was badly treated, my car got mechanical breakdown. My steering rack is broken, radio and right driver's window had electrical issues. These are three different technical issues which were covered for R3000 each. They don't want to cover for two. They only approved R3000. They promised to pay diagnoses fees since they toured my car to the dealership but refusing to pay for diagnosis fees. I am frustrated, I don't have a car and they didn't even provide courtesy car but I have that option on my policy. They refusing to cover for other claims. This is most frustrating insurance and everyone must be well informed about innovation group. They deceive people promising them heaven. Now I'm expected to pay R16k on my own yet I had mechanical and electrical cover..not forgetting that I pay monthly premium to innovation group.