Dissatisfied with reason and the nature of how my claim is handled

Declined my claim based on reason that they cannot provide evidence of, I have received 4 reasons why my claim was rejected everytime when I questioned that I would get a different reason as to why my claim is declined.

Worse than anything I lodged a complaint based on that, then I receive a call on Friday from the complains department, on the line a lady I believe her name is Botshelo and a gentleman from Claim Neo to discuss this issue. Neo failed to provide any evidence of why my claim is rejected but it was rejected based on assumptions that the dealer was supposed to have done something that I'm not part of. The part that make me angry about all of this is the very same individuals that are supposed to be the one to resolve this left me on hold for about 15-20 minutes and they didn't bother to get back to me as they were failing to answer all my questions.

The type of service we pay for mxm. IGDwarranty.