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Michelle W

1 reviews | Active since Nov 2017

07 Nov 2017, 15:18

Disregard for clients

I signed up with Maxicare a few months. I have not received my policy document as yet. They promise to send it but never do. Now that I need to use their services, they tell me that my TVs are not covered under this policy. How was I supposed to know what is excluded from cover when I haven't received my policy document?! To make matters worse, they have rude people working as customer care agents.

More than a week later and I still have no policy document. Cannot get through to their switchboard. Happy to take my money with no service. :|

0
Replies (3)
Innovation Group
Innovation Group's reply16 Nov 2017, 15:53
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,

Complaints Team

MW
Michelle W's update17 Nov 2017, 08:37
Reviewer Update
Complaints Team, I have not heard from anyone so your response is a blatant lie. I cannot believe that you operate your business in this manner.
MW
Michelle W's update22 Nov 2017, 11:54
Reviewer Update
Still no response!!! I am appalled that no one from your organisation has contacted me to date. I still do not have policy document after several requests for it to be sent to me. Please cancel this policy with immediate effect as it is of zero value to me. Your organisation has happily taken my money with no service provided.