Dismal Service from Innovation Grou p... Again

I was obligated to take out a Warranty plan with innovation. Second experience with them and both have been dismal. My entire car was dismantled for them to send an assessor out for a waterpump failure - 1 month later (and no car later), my claim was paid in part. Logged a complaint last week - no response. Every interaction is a fight to receive payment for valid claims. Their job is ebidently to determine ways to NOT pay for claims. Looking at the list of complaints - I am surprised they are still in Business. Escalating this to the Ombud. COmpletely unacceptable.