Dishonesty / *****

Hi,<br> <br> I called the group on the 30.10.2015, Spoke to Muhmmed, to find out where the maintenance plan I have covers clutch and he said yes, I must take it VW and they will take it from there. I took the car to VW on the 04.11.2015 then VW gave me a call saying that innovation group wont pay. I called the group and spoke to the claims manager John. He said I must do a policy transfer before he authorizes the claim, I did a transfer and they approved it on the 06.11.2015. <br> <br> He told VW to take pictures and send to him which will cost R3000+ for opening gearbox . They did that and said the clutch is worn-out (Wear and tear). Then John asked VW for a failure report which he wants to use to decline the claim. VW asked him to send an independent assessor. I have an email conversation between VW and Innovation Group.<br> <br> Today I called John for feedback then he told me that the Maintenance plan is void because the 60000km service was not done at VW, then I asked for a document that states that, because according to my knowledge the car can be serviced at RMI (Retail Motor Industry) registered facility. He failed to give me the document. The car is been at the dealer from the 04.11.2015 to date