Dishonest and unfair pracrice

<p>I was told that my car was covered for mechanical warranty on the betterdrive option1 and was paying the premium for that option all this time but suddenly when i claimed i was told that my car was on the betterdrive 2 option. When demanding answers and requesting to speak to the next in command from the claims department i wa told that the manager was not available. My car got held at the dealership for days without being given the authorisation for repairs.Dishonesty at its best.</p>