1 reviews | Active since Nov 2016
Disgusting service
<p>We've been waiting since 28/09/2016 for assistance with our stove. After numerous calls to your call centre and totally losing it with the level of service Innovation group decided to rather replace the unit on 20/10/2016. Marthie from your call centre tried to assist, but to no surprise until today still no replacement has been done. Everytime the same feedback OUR SERVICE PROVIDER WILL ATTEND TO IT. For goodness sake take some responsibility for your CUSTOMER SERVICE and if your outsourcing SERVICE PROVIDERS do not deliver take some action instead of playing the blame game, totally PATHETIC. Job/claim number ********** </p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We apologize for the inconvenience you experienced, we also confirm that the unit has been replaced successfully.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
We apologize for the inconvenience you experienced, we also confirm that the unit has been replaced successfully.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela