Disgusting Service

<p>Good day</p> <p> </p> <p>My name is Batlile Moraswi, ID ********** 556087 an insurer at Hp performer’s brokers.</p> <p> </p> <p>I’d like to lay a complain and cancel the insurance I have with you due to the poor service and the incorrect information from your brokers,</p> <p> </p> <p>When I first received the attached quotation and called HP performance, I was told that I would pay R 3000.00 as an excess fee. I got exited and signed the contract now all of a sudden I get an accident and see new things that were not on the quotation , now I see (under the age of 25= R 2000.00) plus “license less than a year” = R 2000.00. My licence is over a year but I am charged R 2000.00 still. So my excess fee increased from R 3000.00 to R 7000.00. May you please explain that to me. I need the R 2000.00 to be refunded back to me because my licence is a over a year.</p> <p> </p> <p>Secondly I paid the R 7000.00 because I needed my car and that time I’m paying R 55 every month for a courtesy car.. the panel beater were threatening to get their car back if I do not pay the excess fee. I had to involve myself in debts to get my car back.</p> <p> </p> <p>Now I was not even supposed to pay at the 1st place because the person that hit my car has insurance and I have his details. I do not care who caused the accident or who hit who... but my insurance should claim from the person that hit my car... but with you guys, you want to claim from the person that coursed the accident and it will take you what 10 years to find that person who knows, should I start looking because I made the effort to find the details for the person that hit my car (which are not used)while I have an insurance, what do you guys do?</p> <p> </p> <p>I want my R 7000.00 back to be claimed from the person that hit my car and also cancel my insurance with immediate effect. I paid my last premium yesterday.</p> <p>If you think this is it, think again. I am taking this to the insurance Ombudsman</p> <p> </p> <p>Regards</p> <p>Batlile</p> <p> </p> <p> </p>