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Phumzile M

1 reviews | Active since Jul 2015

24 Jun 2024, 13:34

Disgusting service

After my complaint last week a guy by the name of Sipho Cilliers called me and assisted me,I took out the service policy for my car. He informed me that I would get the documents after the call...to date I still gave not received any documents, I then called your offices today 24th June and spoke to Kabelo who confirmed that no policy was registered on that day,I then requested to speak to a manager to log a complaint he transferred me to Zaheev who said he will listen to the call that I had with Sipho.I am extremely disappointed with your disgusting service, your employees are not doing their jobs,they get paid for doing nothing. You are definitely gonna lose customers,I mean who wants to do business with *********** people

I was referred to you my my dealership Mazda Midrand, I will make them aware of your poor service and make sure they no longer refer their clients to you as you do not want the business and that you have *********** staff.From here I am going to X to post this. I will ensure that you trend.

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Replies (1)
Innovation Group
Innovation Group's reply24 Jun 2024, 15:11
Official
Dear Phumzile Mtsweni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team