disgusting service

I reported my washing machine problem to Maxicare over a month ago, i had to call twice for them to send someone out to my house to look at my washing machine, then after the person came, they didn't fix or reported on anything, again i had to call Maxicare to ask them what the feedback was, they didn't know, called Gemini who came out and they said they were still writing a report, i waited another week, called again, then i was told they are waiting for parts. Another week later i called again, now the machine can't be fixed and management is deciding what to do, after several promised to call me back, I've had to keep calling and asking for feedback, and STILL am waiting. Would they like me to pay them as well as they are treating me right now, this is disgusting, i've always paid on time and kept my policy up to date, WHY can you not treat me with some respect! NOT pleased AT all