Disgusting service

Shocking service i was called to open a service policy that covers brake dics and 4 brake pad. Now I'm calling to claim i was told that they only cover brake pad only. The consultant That was helping me is very rude his name is Eknock. I was holding for 30 minutes before they can assist me. Then they put me through to this rude guy. I am a client i can not hold for 30 minutes for assistance. I am very disappointed with the service that i received from innovation Group very quickly to debit but slowly to deliver proper service to their customers. Please stay away from them when they call you to open a service plan the offer false policy to client. I was told that my brake dics are not covered i requested for a recording 3 weeks back till today I haven't received anything thing. Their stuff is also rude to customers. Disgusting service ever.