Disgusting service

<p>I am completely lost for words when it comes to dealing with the Innovations Group. My jeep has broken down last week due to a electric failure. I had the Jeep towed to the Auto Electricial to see if they could repair the fault and after hours of work on the vehicle to find the fault I was told by the mechanic that its a big problem with the electrics and that part of the problem is to do with the ECU box.</p> <p> </p> <p>He then called Innovations to explain the situation and asked if they could send over a technician to give his feedback however they did not send any technician. They did however decline the claim without any knowledge by saying that they do not cover that part. My question is how do you cancell a claim without speaking to the garage or even sending someone to look into the issue. </p> <p> </p> <p>The more I read about all the complaints on Hellopeter the more I realise that Innovations is not a honest company and have the worst customer service. II have paid for 2 years and not claimed once however the first time something happens to my vehicle I am told they do not cover that part of the electrics. I have tried calling them and left messages with the claims team but not one single reply.</p>