FD
Faranaaz D
1 reviews | Active since Oct 2021
15 Apr 2023, 08:05
Disgusting poor customer service
Still no refund and communication is non existent. I'm getting no communication from the Innovation Group with regards to my refund sending multiple emails to the customer care email address, only to receive an automated response.
The only way to get hold of these people is if one of their consultants call you to upsell their product then you get the opportunity to ask to speak to someone in customer care.
make no mistake they will make the sale and collect your money but getting back what's rightfully yours is an uphill battle !!!! STAY AWAY FROM THIS COMPANY, THEY ONLY MAKE FALSE PROMISES AND KNOWN TO SUCK YOU DRY FINANCIALLY.
I wish I could rate them minus zero stars.
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Innovation Group's replyOfficial
17 Apr 2023, 08:49Dear Faranaaz Daniels, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply17 Apr 2023, 08:49
Official
Dear Faranaaz Daniels, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team