Disgusted by this company!!

So when I took my vehicle I found out there was no service plan included. 2yrs later going through my statement I see service/maintenance charged, I phone and query and im told this policy has been active since 2months after I took the car, I had been paying for services out of my own pocket. Then they tell me the policy just expired in JULY. convenient... I spoke to Thabo who assisted me very well and managed to get my 2 services due to the fact that I had been paying for 2yrs and didnt once use the service, he managed to get management to agree to do 2 services for me OR SO I THOUGHT!!!! I get my statement and im still being charged for the EXPIRED POLICY, I phone ABSA and am told the policy is still active, HOW!!! I will tell you how, they continuing to charge me while making me believe they are helping me. Disgusted