Disgusted by these people's incompetency

<p>I bought a car in 2016, and the cars original service plan had expired, so soon after i bought the car it was i also bought service plan, maintenance plan and i also have my investments with Nedbank and my house loan is with them, they approched me for these extra services and i chose them, our agreement was that, the car will be due for service at 108 000 KM, so last week i called the administrator office letting them know that i am booking my car for service today, and i asked if my service plan is still active and the maintenance plan will cover for parts replacement, they confirmed. Today i took my car to the dearlership and I was told that, the innovation group refuses the claim and i had to call their call center, i was told that the dealer where i bought hte car from did not amend the original policy and it was my fault now, that the policy was not active, ***? thats not what we agreed on, and my call was transfered more than 10 times, and i was on the phone for more than 2 hours. I wanted to escalate the claim but their team leaders did not want to talk to me, and i had to fetch my car from the service place...can any competant person, investigate this ASAP or else, i am cancelling all my policies, home loan and investement with any Nedbank associated companies, i need this bull**** sorted out tomorrow or I am out!!</p>