Disgusted by Innovations Group

Rate of 1 is way too much for the service or lack of. I took up a service plan last year and when I wanted to amend it, it was cancelled without me being contacted about that or a new one processed. I called in a few days ago to get authorization as my car is due for service. I was shocked to learn the above. The lady I spoke to, Kgomotso, assured me that she’d get someone to call me within an hour, that was in the morning. The day ended with no one getting back to me, I dont know why I was surprised as this was the case when I wanted to amend the service plan. A day or 2 later I got a call from a sales consultant who asked if my car was at the dealership? I was seriously baffled by this question as why would I take my car to a dealer when I dont have a service plan? Anyway she processed the application again, I asked if it would be fine if I book the car the following day to which she said yes, there wont be an issue. I booked in and took the car to VW only to receive a call that my service plan from Innovation is not active, shocked by this I called in to find out what was happening? 3 calls which ended with “please hold, let me make some calls” mind you the car is at the dealership

As if I was not inconvenienced enough now I had to keep calling people who should be going out of their to ensure that i am happy as a customer. I was also told that my refund( for the plan that was cancelled without my permission) was deposited on my MFC account and I wonder how do you do that without consulting me? Who is paying? Anyway, angry, drained, humiliated and embarrassed, I had to go fetch my car from VW. Up to now all the 4 ladies that i spoke to, none of them has yet contacted me to tell me what is going on.