DISGUSTED

My wife took out a service plan with the Innovation Group for her Toyota FJ CRUISER for the 180 000km and 190 000 services, in Sept 2022. Her first service, She did her 180 000km service at Motus Toyota that cost R 4 130, 85 which she paid cash on 13/12/2023. What also happened was that her bank told her there is a debit order that wants to go through but has no buisness ID with it, so they do not know whom it belongs to, so the suggested that they cancel, it might be *****ulent, as there was no Business ID or number attached, which they then did. a few days later Innovation called and said there debit order did not go through. My wife immediately proposed to either eft the money to them, or go pay the cash into their account. They refused the payment and said she must not worry; they will just take a double payment at the end of the next month.

So she thought all was well, and the lady at Innovation advised my wife to claim back the R 4130, 85 in Jan 2024. Come jan 2024, they refused the payment or claim, because according to them, the account was arrears when the service was done. BUT, WHO'S FAULT WAS IT THAT IT WAS NOT PAID THAT MONTH? Innovation's debit order had no ID, and was send back by Bank, and secondly, when my wife wanted to immediately 2 or 3 days after the debit order by eft or cash they refused.

Now come the 190 000 km service. You service your when the next 10 000 kom come up, or 12 months, which ever first. So 10 months after the 180 000 km servive in Des 2023, the car has 189 500km on the odometer, booked it in by Toyota, and again they refused to pay, because now they say the contract expired on 30/08/2024 before the 190 000km service came up, so sorry no payment.

I am disgusted that we paid R7 100, 64 por 2 x services, very penny paid to date, and they paid NO SERVICES. We could just as well have drawn the R7000 form our bank, drive down the road and through the money out the window.

We feel *****ed out of our money, and are disgusted with this company. If it so easily happened with us, with how other people has this happened?

NEVER AGAIN IN MY LIFE, WILL BE EVER USSE THE INNOVATION GROUP AGAIN.