Disgusted

<p> Last week i posted a review about First For Women they contacted me the same day . I have since then cancelled my policy with them . I was under the impression First for women and innovation was one group but i was given a different email address to contact them.On the 19 January 2017 I called in enquiring about a deduction that was not deducted .I was told both deductions went off . I have a service plan and warranty with the innovation group. Clearly a big lie as the second deuction only went off later that day. I then enquired about the service plan and was told I am above the required kms. I have this policy since 2015 for about a year and 6 months and have not claimed once and I was told it is to late but the consultant will contact administration and get back to me .Last year when i wanted to claim i could not as one deduction did not go off . Im starting to think this is a tactic they use so that you pay but you are never able to claim. On the 1 February 2017 i emailed First for women and they gave me a email address for innovation . FFW also informed me that they had forwarded my email to innovation . On the 6 February 2017 I emailed innovation directly . Today is the 10 February and I am still waiting on a response . I have made contact thrice and they have not yet responded. </p>