FS
Fatima S
1 reviews | Active since Jul 2021
29 Nov 2021, 10:15
Disgusted
I was given an escalation reference number and logged this on the 27 October @8.05. and someone by the name of Salome Makola helped me. Since then i have not heard anything and its over a month. REALLY?
Helpful (0)
Replies (4)0
Replies (4)
Innovation Group's replyOfficial
29 Nov 2021, 11:17 Hi Fatima,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply29 Nov 2021, 11:17
Official
Hi Fatima,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
FS
Fatima S's updateReviewer Update
02 Dec 2021, 09:06this remains to be seen!!!!!!!!!!
The service is pathetic and no one cares, all you care about is the monthly premium you take with no ounce of care towards your customer and their concerns !!!!!!!!!!!!!!!!!!!
The service is pathetic and no one cares, all you care about is the monthly premium you take with no ounce of care towards your customer and their concerns !!!!!!!!!!!!!!!!!!!
FS
Fatima S's update02 Dec 2021, 09:06
Reviewer Update
this remains to be seen!!!!!!!!!!
The service is pathetic and no one cares, all you care about is the monthly premium you take with no ounce of care towards your customer and their concerns !!!!!!!!!!!!!!!!!!!
The service is pathetic and no one cares, all you care about is the monthly premium you take with no ounce of care towards your customer and their concerns !!!!!!!!!!!!!!!!!!!
FS
Fatima S's updateReviewer Update
27 Dec 2021, 16:32Once again , no call , no communication regarding my ESCALATION!!!!. But the DEBIT ORDER WILL GO OFF, AS IT USUALLY HAS BEEN FOR ALL THIS TIME, despite no services or communication being rended. I am JUST LIVID THAT THIS COMPANY COMPLETELY DISREGARDS THEIR CLIENTS!!!! WHAT DOES IT TAKE FOR ME TO GET A CALL FROM SOMEONE THAT CAN ACTUALLY HELP ME!!!!!!!!!!!!OMG!!!!!!!!!!
FS
Fatima S's update27 Dec 2021, 16:32
Reviewer Update
Once again , no call , no communication regarding my ESCALATION!!!!. But the DEBIT ORDER WILL GO OFF, AS IT USUALLY HAS BEEN FOR ALL THIS TIME, despite no services or communication being rended. I am JUST LIVID THAT THIS COMPANY COMPLETELY DISREGARDS THEIR CLIENTS!!!! WHAT DOES IT TAKE FOR ME TO GET A CALL FROM SOMEONE THAT CAN ACTUALLY HELP ME!!!!!!!!!!!!OMG!!!!!!!!!!
Innovation Group's replyOfficial
30 Dec 2021, 16:59Hi Fatima, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply30 Dec 2021, 16:59
Official
Hi Fatima, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team