Disastrous Service

Currently have vehicle finance and mechanical insurance . Debit order is deducted monthly from my ABSA current account. I tried to insure my second vehicle only to realize the insurance expired in September 2021. There was no correspondence from the company advising me if an extension is required as the installments is still deducted. I contacted them only to be pushed from person to another without a solution. I sent an email on 1 December 2021 (***) Did not receive a reply or acknowledgement. I then to the ABSA Cornubia branch for assistance. The consultant managed to get thru and explained my situation. He was given another number ***) and spoke to a Mr Syed whom requested to speak to me. I chatted with and him and took mu cell number and promised to get back to me. Several weeks have passed and I have still not been contacted to extend my insurance.