IM
Ishmael M
1 reviews | Active since Nov 2021
22 Aug 2022, 08:24
Disappointment and poor service
I have an extended service plan with them, last week i took my car in for service my policy was declined because the service intervals on the policy sates that it is every 15000km when the car is actually going for service every 20000km. i have been calling them ever since to amend my policy so that my car can be serviced they have been transferring me from one consultant to the next. I am very disappointed.
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Innovation Group's replyOfficial
22 Aug 2022, 09:00Dear Ishmael Matlhake, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Aug 2022, 09:00
Official
Dear Ishmael Matlhake, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team