Disappointing Customer Service

Item: Innovation Group
Rating: 1
Author: neil N

I have submitted a claim that was rejected by Standard Bank stating 'client cannot afford shortfall' I was not contacted to verify if I can or cannot afford the shortfall. I am currently arranging the payment which is strange as my insurer already assumed I cannot afford it. Please contact me to clean up this mess.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

16 Apr 2019, 07:57

Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply16 Apr 2019, 07:57

Official

Innovation Group's replyOfficial

24 Apr 2019, 11:41

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply24 Apr 2019, 11:41

Official