DISAPPOINTING CALL ANSWERING: WARRANTY SA (INNOVATION GROUP)

Waiting 40 min and counting now to register a claim/get info as to if a specific part is covered.

This is pathetic. They should have taken my number and politely indicated that they would get back to me.

Machine asks clients to have info on hand to speed up process. Hiw is process speeded up from their side.

Costing clients telephone bill and productivity.

Please improve on call times being answered from the claims side.