Disappointing business

Item: Innovation Group
Rating: 2
Author: Thokozani B

For the second time now,Innovation group has disappointed me. I had a breakdown with my Mazda BT50, when the transfer case broke the chain and damaged the cover. I had to be towed to Vryheid gearbox centre repair,it has been two weeks now having been informed of my problem , their so called ' turnaround time' for mailbox is 24-48 hours, that time has long gone.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

04 Dec 2020, 07:39

Hi Thokozani ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply04 Dec 2020, 07:39

Official

Innovation Group's replyOfficial

10 Dec 2020, 14:33

Hi Thokozani,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply10 Dec 2020, 14:33

Official