RM
Rorisang M
1 reviews | Active since May 2016
27 Mar 2024, 12:54
DISAPPOINTING
IF I CAN GIVE THEM A MINUS INFINITY, I WOULD. DISGUSTING SERVICE. I SPOKE TO THREE AGENTS, LAST ONE BEING LEBO MATLALA. I BOOKED MY CAR IN FOR SERVICE AND THEY REFUSE TO PAY. THEY ARE REFERRING TO CLAUSES WHICH DO NOT APPEAR ON THE CONTRACT THAT I HAVE NOT CONCLUDED WITH THEM. YOU HAVE TAKEN MY PREMIUM OF 27 FEBRUARY 2024 YET YOU SAY MY PLAN EXPIRED ON 22 FEBRUARY 2024 THUS YOU CANNOT PAY FOR MY SERVICE.
I WILL NOT LET YOU GUYS GET AWAY WITH THIS!
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Innovation Group's replyOfficial
27 Mar 2024, 13:52Dear Rorisang Mashiloane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply27 Mar 2024, 13:52
Official
Dear Rorisang Mashiloane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team