Disappointed Customer

So, i took my car to Mayfair Gearbox on the 25th of July 2021. An diagnostic was done, and a report as well as quotation was sent to Innovation Group on the 6th of July 2021. We got a claim number, and was told that the Assessor has been booked to go assess the car, so that we can proceed with the claim.

The assessor has claimed that he went to the dealership to go and assess the car, and has the report that he has to upload. I called the dealership, and no assessor has come to view the gearbox issue.

Today is the 14th of July 2021(8days later), no assessors report, nothing. Is the how you looking after a customer? how can it take 8days+ just to go assess my problem, yet you call me almost every week to renew my Warranty as well as Service with you!!!

Is this a way of you wanting to reject my claim? Im now spending 100 rands worth of airtime, trying to push for this thing, because i cant use train and uber everyday going to work, when i have a car. It is too expensive and too draining,

I dont even believe you worth a start as a review.

I NEED ANSWERS PLEASE!!!

claim number : 541259 ID number : *** name : Mpogola Lediga