IM
Itumeleng M
1 reviews | Active since May 2016
01 Sept 2023, 14:17
Disappointed client
The extended warranty is useless to be honest. A lot of stuff is not covered. The repairs for my car were 23k and they were only willing to pay 7k. My advise to fellow South Africans...rather save enough emergency cash
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Innovation Group's replyOfficial
05 Sept 2023, 10:21Dear Itumeleng Mohube, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply05 Sept 2023, 10:21
Official
Dear Itumeleng Mohube, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team