Disappointed and Worried Client

Hi, I have an Innovation Warranty for my car which was purchased prior to the Factory Warranty expiring and is still under a VW Service Plan, which means based on age of the vehicle and mileage its classification under the warranty is "Extended Warranty" as Benefit 1-Unlimited. This was explained as a extension to the Factory Warranty.

I had the car booked in at VW twice within the last few weeks do to abnormal noises from the suspension, initially it was LCA bushes which was covered by Innovation-thank you. I had it booked in at VW again yesterday due to more noises from the suspension they said it was the top mounts, bearings and con links on the suspension that will need replacing. They said they would log it with Innovation and get it processed. I got a call from VW this morning saying that Innovation had rejected the claim saying the components are not covered? I can understand that the fault with the rear camera not being covered but for the suspension items? Please can you review the suspension items only for this claim? Appreciate the help.