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Xavier
1 reviews | Active since Feb 2023
20 Sept 2023, 07:48
Disappointed and dissatisfied customer
I have a problem with Innovation group company, I want to stop their services but they are making it difficult for me to do, they took 5 days to send me banking detail where I need to pay my outstanding balance of R1135.22, thereafter they send me their banking link days after i have requested it, and it has a new balance. I feel I am being ****** and taken advantage off, by this company.
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Replies (2)
Innovation Group's replyOfficial
20 Sept 2023, 08:38Dear Xavier, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply20 Sept 2023, 08:38
Official
Dear Xavier, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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Xavier's updateReviewer Update
20 Sept 2023, 08:46In the mean time what happens to my balance that I must pay. I don't want you guys adding any extra charges when it's your company's fault, for delaying.
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Xavier's update20 Sept 2023, 08:46
Reviewer Update
In the mean time what happens to my balance that I must pay. I don't want you guys adding any extra charges when it's your company's fault, for delaying.