MN
Mbali N
1 reviews | Active since Aug 2023
25 Jan 2024, 14:42
Disappointed and Angry
I am very disappointed with the service i received to Innovation i took Several policy with them and today i took my car for repairs i was advised that my Mechanical policy expired in December there never called me or sent an email there said they did. Funny enough in November i took my car for break pads and i called them but they didn't never told me that my warranty is expirering. I am very dissapointed and 😡
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Innovation Group's replyOfficial
25 Jan 2024, 14:56Dear Mbali Ngcobo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply25 Jan 2024, 14:56
Official
Dear Mbali Ngcobo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
MN
Mbali N's updateReviewer Update
25 Jan 2024, 15:07My policy number is MIE1/***
MN
Mbali N's update25 Jan 2024, 15:07
Reviewer Update
My policy number is MIE1/***