Digusted

Item: Innovation Group
Rating: 2
Author: Moipone N

So my vehicle was towed by Absa insurance to Mini dealership where they were later advised they're not able to fix my vehicle , I'm trying to get my car towed & the contact centre service is appalling, spoke to a guy Kgomotso told me to hold & he never got back to call i was put on the waiting line. Saying agents are busy

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Replies (3)

Moipone N's updateReviewer Update

09 Jan 2020, 16:40

*Disgusted...

Moipone N's update09 Jan 2020, 16:40

Reviewer Update

*Disgusted...

Innovation Group's replyOfficial

10 Jan 2020, 08:02

Hi Moipone,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply10 Jan 2020, 08:02

Official

Innovation Group's replyOfficial

16 Jan 2020, 11:36

Hi Moipone,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply16 Jan 2020, 11:36

Official