Difficulty submitting a claim

The problem with having an MFC Innovation service plan or top up service plan or any other "value added plan" or add on motor warranty is that it is extremely difficult to get hold of the right person to register a claim. When you google MFC service plan warranty you get a contract number. When you call that number they put you through to another person/ department. When you get to that person they check your ID number to see what policy you have. Then they say a claim must be approved by Innovation and not MFC. They give you another number to phone **********) and this one totally depletes your airtime after 10 minutes of holding and hearing "your call is important to us" for 20 times.

MFC should make a self help online claim service available online to cut out all the rigmarole and cost of phoning and being transferred and given a new number to call and then left finishing your air time holding on for nothing.

Still I cannot submit a claim.