Dial direct value added product poor service

My car broke down on the 28th of December 2018 in East London, and I reside in Cape Town. I phoned dial direct value added product as I have an insurance with them. They sent me a list of repair garages from the insurance. The 1st garage was very expensive so I took the car to another garage on the 3rd of January 2019. My car has been in that garage for 11 days. When I phoned the garage yesterday they said they are waiting for feedback from the insurance company. I Then I had to phone the insurance. I was tossed around from insurance to the garage. My issues with this delay are: 1. I am spending so much airtime phoning between dial direct and the garage where is this is the garage that dial direct recommended. 2. I am in Cape Town and worried that the last person that can bring my car to Cape is panicking. If she leaves who will bring my car? 3. I am stranded my kids must take 2 taxis to school everyday, because we use the car to take them to school. 4. There was no car available for me to hire from East London to Cape Town, And even if there was I had to have +- R3500 cash for deposit and the fact that it will be left in Cape Town. I am not having any joy at all. And no one is willing to help me. I must do the follow ups always. 11 days later I still do not have a car. And I thought having insurance can cut out this stress.