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1 reviews | Active since Jul 2016

29 Apr 2019, 16:22

Dial Direct

Policy Number : PRE-OW- **********

After purchasing a new car, and going through a ****py ordeal with dial direct, whom eventually got their ducks in row, i now have a new issue with them. They are still charging me for a warranty on my old car, they know full well I have traded that car in and still no one had the curtosy to tell me this warranty was still active.

I sent an email to their policy services to cancel it, no response, logged into my dial direct profile, can't see the warranty there, checked my policy schedule can't see it there either.

I request to be refunded my warranty premium for the last 2 months.

0
Replies (6)
Innovation Group
Innovation Group's reply29 Apr 2019, 16:25
Official
Hello Nigel.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team

Best regards,

Innovation Group
Innovation Group's reply30 Apr 2019, 15:12
Official
 Dear Client,  Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you.  Thank you.  Kind Regards, Complaints Team 

Best regards,

's update03 May 2019, 08:47
Reviewer Update
No one has contacted me yet.. I actually wanted to get a motor plan for my new car, the Innovation group was suggested to me, I do not see myself doing any future business with you guys. Dial Direct also needs to stop allowing you guys to sell stuff in their name, even the reference for the debit order says dial direct warranty.
Innovation Group
Innovation Group's reply03 May 2019, 08:57
Official
Dear Client

 Our customer service team tried to contact you but have not been able to reach you. 

Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number : CP-5-2***7.

Kind regards,
Complaints Team

Best regards,

's update03 May 2019, 13:23
Reviewer Update
Thank you for contacting me, i have sent through the required documentation to Paul. I await your response. Thanks
Innovation Group
Innovation Group's reply03 May 2019, 16:23
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

 We apologise for the inconvenience caused and we appreciate your understanding.

 Kind regards,
Complaints Team

Best regards,