DELAYS IN INSURANCE CLAIMS PAYOUTS

delays in insurance claims , my car has been hejected since October 2020 up to to date , insurance claim number MTLC00927 / NITLC*** has not been paid . investigators working on the case claim that they are still waiting for recons and bills from the service provider , cellphone service providers ( Telkom ) has already responded to them with what needs to be corrected on the forms , since last week i have been waiting for away forward from the investigators ( BOOYZEE FORENSICS INVESTIGORS ) with no success in reaching them .i also contacted innovation group yesterday regarding the claim because my concerns were also the fact that telkom advised that they are closing recons and billings department until January 2021 resulting further delays and they advised that they will contact me back with a resolution and so far , never received a call ( spoke to Given at innovation ).

it is close 2 months now and as a client i have been a pedestrian walking long distance in order to get to work, it was easy when insurance was been paid without failure but when the unfortunate event happens , that's the level of service that we experience . maybe they are also trying to get reasons not to pay the claim .